What are your hours?
Phone Order hours are 9:00 A.M. to 5:00 P.M. Central Standard Time, Monday thru Friday. Central Time is 1 hour behind Eastern, 1 hour ahead of Mountain Time, and 2 hours ahead of Pacific Time.
E-Mail is often monitored on weekends and evenings, as well as our normal working hours.
How long does shipping take?
Normally, if you place your order before 11 a.m. (Central Standard Time), it will ship the next day. NOTE: Lead time Oct-Dec may be 2-4 days before shipping. For Ground shipping, please allow one full week for transit. Of course, this varies depending on what you are ordering and where you are located. Please allow a few extra days for gift wraps. And be sure to allow extra time during holiday seasons.
Express shipping (example 2nd Business Day)--the day it ships is not counted as one of the 2 days, nor are weekends and holidays. An order that ships Friday via 2nd Business Day will usually be delivered the following Tuesday. Tracking numbers are usually provided by email.
Custom printed items can take at least 4-6 weeks, depending on the item.
From where do your products ship?
Depending on the products, they usually ship from the U.S. north-central or east coast. Gift wraps may also ship from the south-central or west coast, depending on the design.
What if something I order is out of stock?
Although we can usually keep backorders to a minimum, they are a reality with any business. Unless requested otherwise, backorders will be shipped separately as soon as possible. Depending on the item and season, we can usually fill backorders within 1-2 weeks; however, imported items can incur longer backorder periods. Ordering as far as possible in advance of your needs will help alleviate 'just in time' ordering stress, and will help us plan for your needs. We can then schedule shipment to you at a later date. For items used regularly, placing your orders on 'auto-ship' may be the best way. Call us for more information.
Do you only sell to businesses?
Yes. And no. Most individuals have no interest in purchasing the bulk quantities we carry. However we do sell to individuals in organizations and businesses, who are assigned purchasing responsibilities to prepare for special events. In addition to 'Click & Mortar' and 'Brick & Mortar' businesses, we sell to small, home-based artisans and crafters who make products to sell in stores, markets and festivals, or online through sites such as e-bay or etsy. We also sell to many new start-up businesses.
Do you have any recycled, earth-friendly, "green" packaging?
Yes, we offer a growing number of environmentally-friendly packaging products, such as:
+ Ameritotes, Super Frost Wave, and HD Merchandise bags.
+ E-Flute Corrugated boxes, recyclable and biodegradable.
+ 100% Recycled natural kraft shopping bags.
+ Recycled kraft tissue, 100% Post-Industrial Recycled fibers, and Economy white tissue which contains no less than 30% Post-Consumer Recycled fibers.
The items listed above are just a few of our earth-friendly products. Watch for additional products and information on our website. We believe it's possible to be both functional and eco-friendly.
Do you have corrugated shipping boxes?
Yes, we do have a line of heavy, corrugated boxes suitable for shipping. However, these are the upscale, giftable, decorative, "keeper" type of boxes. We don't carry the standard brown corrugated boxes with flaps.
Can you print my company name/logo on my packaging products?
Between January and September, some of our products can be imprinted. Call for more information.
Please note: We normally do not accept new or modified print orders between October and December. Also...Repeat custom-print orders placed after Sept 30 may not arrive in time for holiday use. PLEASE order custom-print items early in the year.
A word to the wise: Custom-printed orders take extra attention to detail, which takes time. Custom-print orders speak your name and reflect your image to everyone who sees them. They deserve to be planned and ordered well in advance for the best possible results.
What are your wholesale prices? Can I get a wholesale price list?
All the prices at this site are "wholesale-to-retail" prices. We sell to retail stores, organizations, businesses, crafters and artisans.
PLEASE NOTE: The term "Retail Packaging" sometimes leads people to think these are retail prices. "Retail Packaging" is the term used in the industry to describe packaging products used by retailers, and has nothing to do with the price or method in which it is sold.
Can I get samples?
Although we've done our best to show the products and colors here, nobody can guarantee exact colors shown on a web site or a printed catalog, due to technology variations. Please remember also that with any product, colors may vary slightly from one run to the next, so it's best to use contrasting or complementary colors rather than trying to match exact colors.
With this in mind...We can send samples of our products! Contact us by phone or email to request the sample. Depending on the item, there may be a charge to cover shipping and product cost. We want to make sure you order what you want, so we will do our best to provide a sample if possible. We request that you contact us when you receive it, and let us know how it worked for you. You may be placed on a follow-up call list if we don't hear from you.
How do I reorder my envelopes and copy paper?
We get this question often, and you have probably reached the wrong site. Mac Papers (with an s) is a different, unrelated company in the SE part of the US, with a totally different product line. We are MAC Paper Supply. Just add the 's' to your online search. But please keep us in mind when you need bulk, wholesale gift packaging supplies. Thanks!
I can't find what I need on this site. Do you carry any other products?
We try to post everything we carry on our website.However, words can play havoc with search results if we have a different name for the product than what you are using. If you can't find what you need, please call (800)486-5783 or (316)772-0311.
I still have questions. Now what?
Please contact us by phone or email. We look forward to hearing from you!